B2B General Terms and Conditions of Sale

Version 1.0 — June 2026. Applicable to all orders placed by professional operators with a valid tax ID (NIF/CIF).

1. Scope

These General Terms and Conditions of Sale (GTC) govern the commercial relationship between DonSnacks S.L. (hereinafter “DonSnacks”) and professional customers (hotels, restaurants, bars and catering businesses) placing orders through the online store donsnacks.com. DonSnacks operates exclusively in the B2B segment. Orders from end consumers are not accepted.

Under the DonSnacks brand, DonSnacks S.L. sells selected products sourced from CrackersCompany and other suppliers. For purchases made through donsnacks.com, the seller and sole contractual party in relation to the customer is DonSnacks S.L.

2. Ordering process and confirmation

An order is considered accepted when the customer receives confirmation by email from info@donsnacks.com. DonSnacks reserves the right to reject orders without prior justification, particularly in cases of suspected fraudulent use or non-compliance with these terms.

3. Prices and VAT

All prices shown in the store include the applicable Spanish VAT (currently 10% for food products). DonSnacks S.L. is a taxable person for VAT purposes in Spain. Invoices are issued with the corresponding VAT in accordance with the legislation in force.

4. Payment

Payment is made when the order is placed using the methods available in the store (credit/debit card or bank transfer). DonSnacks does not store payment-card data.

5. Shipping and delivery

Orders are dispatched from Fellbach, Germany, through trusted carriers (DHL and DPD). Delivery times are estimates and do not constitute a contractual guarantee. For more information, see our Shipping policy.

6. Exclusion of the right of withdrawal

In accordance with Article 103 of Spanish Royal Legislative Decree 1/2007 (TRLGDCU) and Directive 2011/83/EU, the 14-day right of withdrawal does not apply to contracts concluded between businesses (B2B). All orders are final once confirmed.

7. Claims and returns

For claims concerning defective products or order errors, see our Returns and incidents policy. Claims must be submitted no later than 48 hours after receipt of the order.